Refund policy
Our return policy lasts 7 days from the date your order is delivered. If more than 7 days have passed since delivery, we cannot offer a return, refund, or exchange.
1. Returns Eligibility To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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To complete your return, we require a receipt or proof of purchase.
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Please do not send your purchase back to the manufacturer. Please contact our support team first.
2. Damaged or Defective Items If the product arrives damaged or defective, please take photos or a short video and contact us at info@xcencore.com within 48 hours of delivery. We will arrange a free replacement or full refund immediately.
3. Refunds Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5–10 business days.
4. Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
5. Contact Us For any questions regarding returns and refunds, please contact us at info@xcencore.com.