Shipping & Made-to-Order Timeline

Made to order, then tracked to you.

Each XCENCORE piece is assembled for your order and inspected before dispatch.

Production

Please allow 1–3 business days for assembly, personalization, and quality inspection.

Fulfillment locations

Orders to the United States are fulfilled from our U.S. location. Orders to enabled international destinations are fulfilled from our Shenzhen, China location.

Estimated total delivery

Most orders to enabled destinations should arrive within 6–12 business days from the order date. You will receive tracking information by email after dispatch.

Pet fur and feather keepsakes: The general 1–3-business-day production and 6–12-business-day order-to-delivery estimates do not apply to the Burgundy Pet Fur & Feather Keepsake Bracelet, Pet Fur & Feather Donut Keepsake Necklace, and Cat-Shaped Pet Fur & Feather Keepsake Necklace. Estimated processing is approximately 15 business days from order placement to dispatch, including arrival of your mailed materials at our U.S. warehouse. Production takes 3–4 days after we receive your materials. Delays in sending or receiving them can extend processing. Carrier transit for the finished keepsake is additional after dispatch.

Custom pet portrait: The Custom 3D Pet Portrait Pendant from Your Photo follows its product-specific timeline instead of the general production and total-delivery estimates: production takes 4 days after we receive the three pet photos. Shipping time is additional.

Flat-rate shipping

Tracked shipping is $5.99 per order to enabled destinations. There is no order minimum and no free-shipping threshold.

Multiple-item orders

Items made on different timelines may ship together when every piece is ready. If an order must be split, tracking will be provided for each shipment.

Delivery estimates may be longer during peak periods, customs inspections, severe weather, or carrier disruptions.