Frequently Asked Questions

XCENCORE FAQs

How long does my order take?

Production takes 1–3 business days. Most orders to enabled destinations should arrive within 6–12 business days total from the order date. Tracked shipping is a flat $5.99 per order, with no free-shipping threshold. U.S. orders are fulfilled from the United States; enabled international orders are fulfilled from Shenzhen, China.

Pet fur and feather keepsakes: The general 1–3-business-day production and 6–12-business-day order-to-delivery estimates do not apply to the Burgundy Pet Fur & Feather Keepsake Bracelet, Pet Fur & Feather Donut Keepsake Necklace, and Cat-Shaped Pet Fur & Feather Keepsake Necklace. Estimated processing is approximately 15 business days from order placement to dispatch, including arrival of your mailed materials at our U.S. warehouse. Production takes 3–4 days after we receive your materials. Delays in sending or receiving them can extend processing. Carrier transit for the finished keepsake is additional after dispatch.

Custom pet portrait: The Custom 3D Pet Portrait Pendant from Your Photo follows its product-specific timeline instead of the general production and total-delivery estimates: production takes 4 days after we receive the three pet photos. Shipping time is additional.

Is XCENCORE pet jewelry made for walking?

No. XCENCORE pieces are decorative pet jewelry intended for normal, supervised wear. Do not use them as restraint or as the primary attachment point for a leash.

How does the magnetic snap-in system help protect the accents?

The secure magnetic snap-in system keeps each accent firmly seated against the collar, making it harder for pets to bite or pull off and helping reduce the risk of accidental swallowing during normal, supervised wear. Inspect before each wear and stop use if any component becomes loose or damaged.

Can I replace or change a Crystal Accent?

Compatible designs use an interchangeable snap-in system. Before purchasing a separate Crystal Accent, match the collar series and snap size shown on your original order.

How do I choose a size?

Measure around the place where the collar will sit, keeping the tape comfortably snug. Compare the result with the size range shown on the individual product page. If your pet falls between sizes, contact us before ordering.

Can I order for a cat?

Follow the individual product page for cat compatibility and closure requirements, including any requirement for a compatible breakaway base. Our three Halloween collars (Black Bat Wings & Bell, Red Bat Wings & Pumpkin Bell, and Red Bat Wings, Spider, Ghost & Skull) have ordinary pin buckles and are non-breakaway. They are for supervised decorative wear and photos only. Do not attach a leash or use them for walking, tethering or restraint, and remove them when your pet is unsupervised. If the product page does not specifically identify a piece as cat-compatible, do not order it for a cat.